● If you are eligible, someone will contact you to talk about what kind of help you need.
 ● You will get a letter from My Aged Care that explains what services you can receive, like a Support at Home or residential care, and how urgent your needs are.
 ● If you are approved for Support at Home, you will go on a waiting list until one becomes available.
 ● When your package is ready, you can choose a local provider, like us, to help you get the care and support you need.

 The cost of residential aged care at MannaCare can vary based on the level of care you need. In most cases, costs are partly covered by the government, and you may need to pay a contribution. This can include:

Residential Aged Care
The cost of residential aged care services at MannaCare can vary depending on the type of care you require. Generally, costs in Australia include a combination of government subsidies and personal contributions, which can include: 

• Basic Daily Fee – this is about 85% of the single age pension and is set by the government
• Means-Tested Care Fee – this depends on your income and assets and is decided by the government
• Accommodation Costs – this can be paid as a lump sum (RAD), a daily payment (DAP), or a mix of both

CHSP
The cost of community services depends on the type of support you need. A few things can affect the price, such as:

• The number of hours needed. 
• Whether the service is during standard or non-standard times (e.g., weekends or holidays). 
• The type of care you need, such as personal care, nursing, or other specialised services

Support at Home
The cost of SAH is determined by the level of care required (levels 1-8). The government offers a subsidy that helps cover the overall expenses.

 Some aged care services are subsidised or provided free of charge, but most services involve some level of personal contribution or fee.

In Australia, the income threshold for assessing your contribution to aged care fees, including accommodation expenses, is determined by an individual’s means assessment done by Services Australia.

If you cannot afford the cost of residential aged care, there are several options and support available: 

1. Means-tested care fee adjustments
2. Financial Assistance and Concessions
3. Accommodation Payment Options 
4. Government Assistance and Support Programs 
5. Community and Charitable Services

Eligibility for My Aged Care services depends on several factors. Generally, you may be eligible for My Aged Care services if: 

1. Age: Usually 65 or older, an Aboriginal or Torres Strait Islander 50 or older, homeless or at risk of homelessness, aged 50 or older.  
2. Residency: Australian citizen or eligible visa holder
3. Care Needs: Require assistance with daily living or health needs
4. Assessment: Must undergo a care needs assessment

 Choosing a My Aged Care Provider, such as ManaCare, involves several important steps to ensure you find the right care that meets your needs. Speak to your GP or speak to our friendly team. You can also visit the My Aged Care website and use the “Find a provider” tool to search for services in your area.

Determining if your loved one needs aged care can be challenging, but there are some common signs and considerations to help you assess their needs:

1. Difficulty with Daily Activities
2. Health and Safety Concerns
3. Emotional and Social Changes
4. Increased Dependence
4. Caregiver Stress

Steps to Take:
● Have a Conversation: Talk openly with your loved one about their comfort and needs.
● Seek a Professional Assessment: Through your GP, the GP may put you in contact with My Aged Care for a formal care needs assessment. An assessor will evaluate their physical, mental, and social needs.
● Monitor Their Well-being: Keep track of any incidents or changes that suggest increasing support is needed.

The main difference between home care and residential aged care lies in the setting, level of support, and how services are delivered:

Support at Home provides tailored support to help older people live independently at home. The services included can vary based on your individual needs and the level of care allocated to you, but generally, they cover a range of assistance to support daily living and health. See our services page for more information. 

The wait time for Support at Home in Australia can vary significantly depending on several factors, including:

• The level of care you need (there are different levels from Basic to Very High).
• Your location (urban, regional, or remote areas).
• The current demand and availability of approved providers in your area.
• The priority of your case (urgent needs may be fast-tracked).

You can call MAC who can tell you were you sit in the national priority queue. 

Yes, you can choose your own home care provider when you access a Support at Home. 

When touring an aged care facility, it’s important to observe and ask questions to ensure the environment is safe, comfortable, and suitable for your needs. Here’s a checklist of key things to look for during your visit:

● Overall Atmosphere
● Cleanliness and Hygiene
● Safety and Accessibility
● Staff Interactions
● Facilities and Amenities
● Food and Dining
● Resident Involvement

The best approach is to consult a financial professional for expert advice.

The Refinable Accommodation Deposit (RAD) is a type of payment you may make when moving into a residential aged care facility in Australia. It is designed to cover the cost of accommodation and can be refunded when you leave the facility, subject to certain conditions.

Supporting your parent during their transition to aged care can be a challenging and emotional process. Here are some practical steps to help make the transition smoother and more comfortable for both your parent and yourself:

● Stay informed and involved 
● Open and compassionate communication
● Visit the facility together
● Prepare emotionally and practically
● Support their independence and dignity
● Stay connected
● Seek support for yourself 
● Utilise support services

The Statement of Rights for aged care in Australia defines the essential rights of individuals utilising government-funded aged care services. It highlights the significance of allowing older individuals to make their own life choices, being treated with dignity and respect, and ensuring access to safe, high-quality care. This statement serves as a crucial element of the newly established, rights-based Aged Care Act.