Aged Care Quality Standards and Our Commitment

Since the introduction of the Aged Care Quality Standards in 2019, MannaCare has continued to uphold and embed these standards across all our services. Regulated by the Aged Care Quality and Safety Commission, these standards ensure that aged care providers deliver safe, respectful, and person-centred care.

In line with current practices, all MannaCare sites and services remain subject to unannounced visits and assessments by the Commission, which can occur at any time — including evenings and weekends.

These audits assess our performance in areas such as dignity and choice, ongoing assessment and planning, personal care, services, and organisational governance.

As the aged care sector continues to evolve, MannaCare is also preparing for the upcoming changes introduced through the new Aged Care reform. MannaCare remains committed to responding proactively to these reforms by reviewing current practices, aligning with updated regulatory expectations, and ensuring that all services continue to reflect the highest standards of care and governance.

Find out more

• About the new standards
• About the rights of consumers
• How to make a complaint to the Commissioner
• Department of Health – Aged Care
• Aged Care Charter of Rights – Your rights as a consumer of aged care services
• To register for a government-subsidised aged care service

MannaCare Whistleblower Policy
The Australian whistleblower laws, which commenced on 1 July 2019, require all public companies and certain large proprietary companies to have a compliant Whistleblower Policy in place from 1 January 2020. MannaCare is committed to complying with these laws and ensuring that whistleblowers are protected.

Accessing Personal Information
MannaCare recognises its responsibility to provide access to personal and health information in accordance with the Australian Privacy Principles.
If you wish to access the personal information of a loved one, you can do so by completing the Access to Information Form and emailing it to the Privacy Officer at enquiries@mannacare.org.au. We aim to handle all requests for access as quickly as possible.
In certain circumstances, access to personal information may be refused. This may occur where giving access would pose a serious threat to the life, health or safety of a person, would unreasonably impact the privacy of another person, relates to existing or anticipated legal proceedings and is not available under the discovery process, or where denying access is required or authorised by Australian law or a court order.

Privacy Policy
MannaCare is committed to protecting the privacy and confidentiality of personal information entrusted to us. Our Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It outlines the types of information we handle, the purposes for which it is used, and the steps we take to safeguard it. The policy also explains your rights, including how you can access or correct your information, and how to make a privacy-related complaint. MannaCare ensures that all personal information is managed lawfully, transparently, and with the utmost respect for individual privacy.